OPPORTUNITY PROFILE

• Provide technical support to customers on selecting and sizing products based on application needs, writing sample and troubleshooting programs, providing technical data and information, and troubleshooting problems, by phone, email and chat;
• Helps customers to become familiar with the company’s products and services;
• Review customer drawings, plans, and other customer documents to develop and prepare cost estimates and recommended products;
• Follow up on previous technical support activity to continue to build relationships and determine new sales opportunities;
• Successfully develop account lists and if needed, hands-off accounts to Inside Sales for further follow-up and development;
• Provide customer service regarding price, delivery, RMA coordination and resolve customer complaints;
• May visit accounts, based on need, to further qualify, develop and evaluate potential;
• May attend trade shows, seminars, and motion and motor fairs;
• Provide the Marketing Department information and feedback from customers;
• May support and coordinate local sales promotions such as direct mailers, email blasts, motion and motor fairs, etc;
• May Support distributions sales growth via training, and support;
• May provide training to employees as required;
• Use CRM daily to record/report customer information in a timely manner;
• Contributes to providing monthly reports;

Requirements:

• Bachelor’s degree (B. S.) of Engineering or Engineering Technology
• 1-2 years of related experience;
• Good written and verbal communication skills;
• Good computer skills;